FAQ,s

Zamora Shop - Frequently Asked Questions (FAQs)

 

Here are some common questions about shopping with Zamora Shop. If you can't find the answer you're looking for, please don't hesitate to contact us!

1. Ordering & Payments

  • Q: How do I place an order? A: You can easily place an order directly through our website. Simply browse our collections, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

  • Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal for secure and convenient transactions.

  • Q: Can I cancel or change my order after it's been placed? A: We process orders very quickly (within 1-3 business days). If you need to cancel or change your order, please contact us immediately at barbara85zamora@gmail.com or call +16269673250. While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered the shipping process.

2. Shipping & Delivery

  • Q: Where do you ship? A: We currently only ship within the United States.

  • Q: Do you offer free shipping? A: Yes! We are pleased to offer Free Shipping on all orders within the United States.

  • Q: How long does it take to process my order? A: Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

  • Q: How long does shipping take? A: Once processed, shipping typically takes 5-8 business days. You will receive a tracking number once your order ships.

  • Q: Can I track my order? A: Yes! Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

3. Returns & Refunds

  • Q: What is your return policy? A: We accept returns on most new, unworn, and unwashed items with original tags attached within 30 days of delivery. We also offer free return shipping and no restocking fees. Please see our full Refund and Return Policy for details on non-returnable items.

  • Q: How do I return an item? A: To initiate a return, please email us at barbara85zamora@gmail.com with your order number and reason for return. We will provide you with detailed instructions and a pre-paid return shipping label.

  • Q: How long does it take to get a refund? A: Once your return is received and inspected, refunds are typically processed to your original payment method within 7-10 business days.

4. Products

  • Q: How do I know what size to order? A: We recommend referring to the size chart provided on each product page, if available. If you have specific sizing questions, please contact us for assistance.

  • Q: Do you restock out-of-stock items? A: We do our best to restock popular items. If an item you love is out of stock, you can often sign up for email notifications on the product page to be alerted when it's back.

5. Contact Us

  • Q: How can I contact customer service? A: You can reach us by: